Payments
We aim to be as flexible as possible in adjusting appointment times to accommodate your needs. Prior to your session, you will receive a reminder via email and SMS. A non-refundable deposit will of 40% will be deducted upon booking request, the remaining balance will be processed after the session.
Cancellation Policy​
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If you’re unable to attend your appointment, we kindly ask that you provide as much notice as possible. This allows us to manage our schedule effectively. Please note that cancellation fees apply. Cancellations made with less than 24 hours' notice, including non-attendance on the day, will incur the full session fee. If you are unable to attend due to medical reasons, you may provide a medical certificate to review and consider adjusting the fee.
Online Appointments
We are happy to offer online appointments for your convenience.
We understand that circumstances may prevent you from attending in person, and we strive to remain flexible to support your needs. Any session can be easily transitioned to an online format, provided it can be conducted securely and confidentially. If you’re unable to make it into the office for any reason, simply let us know, and your counsellor will be glad to adjust your appointment accordingly.